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FAQ

Here for the details.

From choosing a size to caring for a pair, find the help you need. 

How do I exchange a size? 

Scan the QR on your care label. It opens our exchange form with your pair’s details already filled in — add the size you need and where to send it. About a minute, and it’s free.

I received a gift. Can I swap the size? 

Yes, and privately — the exchange is between you and us. Scan the QR on the care label in your box.

How does The Drawer subscription work? 

Pick a series and a cadence (2, 4 or 6 months). 10% off every shipment. Pause, skip, or cancel anytime from your account.

Which fabric should I get? 

Cotton (40S–60S) for everyday reliability, Modal (60S) for a softer feel, Bamboo (50S) if you run warm. Full comparison in the Fabric Lab.

Where do I buy a gift for him? 

Our gift collection, Underherwear, lives on its own site. You browse there and check out here on aoratos.com.

How does Share & Earn work? 

Share a story, tag us and use the hashtag to earn a pair — more if it takes off, or if you share a great unboxing. 

 Blushprint 
Our printed warranty, explained. 
What is Blushprint?

A small heart printed on the garment in color-shifting ink. It starts purple. With regular wearing and washing, it gradually turns pink — we say it blushes. While it’s purple, the pair is covered by our quality warranty.

What does the warranty cover?

Use this collapsible section to share detailed information about your product or answers to common customer questions.

How do I claim?

Scan the QR or visit our warranty page, upload two photos — the issue and the heart — and we ship a replacement. You keep the old pair; nothing to send back.

Does pink mean I should replace them?

No. Pink only means the warranty window has closed. Whether a pair stays in your rotation is entirely your call — you’re the best judge of your own gear.

When does it blush?

It depends on how often a pair is worn and washed — typically after many months of regular rotation.